Welcome to Murdock Chevrolet

UPDATE: The service manager reached out to me personally and took the time to explain why I was asked to pay a diagnostic fee before they could inspect my vehicle. He explained that there had been a misunderstanding and that the situation could have been communicated more clearly. He also explained that, even though I needed to pay the diagnostic fee, there may still be an opportunity for a parts warranty if the issue involves the same parts they replaced last year, even though there is currently no active recall for the problem. As a gesture of goodwill for the miscommunication, he also offered me a complimentary oil change. I truly appreciate the fact that they took the time to reach out, listen to my concerns, and look for a way to make things right and retain me as a customer. Customer service is about communication, accountability, and making an effort to resolve concerns, and I feel they did exactly that. I have updated my original review from 1 star to 5 stars. Thank you for taking the time to make things right! I bought a couple cars from Murdock and have loved every experience until now! I brought my Chevy Malibu from then about 5 years ago , a couple years ago I had an issue with my car having a reduced power failure and it would reduce the speed all the way down to 35 miles per hour which was very scary especially on the freeway and a huge safety issue. I took it to them and they narrowed it down to a factory default and warranty it due to a safety condition and recalled it. However fast forward about a year latter and it doing the same thing . I called thinking they would atleast consider looking at it and seeing what might be going on . However I get met right away with sorry there is no recalls in place we cannot due anything for you and you have to pay the $160 diagnostic fee before we can put you on the schedule. I asked why they considered it last time and not this time they said they can only replace the faulty parts once under recall and not multiple times. I guess it is time to start looking at another car dealership to take my business to going forward . Super disappointed and wished Murdock Chevy service department would have more concerned with safety vs a few extra dollars.

Awesome place to buy a new truck got my new dodge there yesterday...dealers and everyone there are great....thank you guys for helping us....AAA plus...Happy Halloween....

Thank you for your fairness and making this vehicle purchase hassle free. You truly set yourself above the other dealerships. Your pricing, professionalism and business model is truly exceptional. I'm very happy with my vehicle and the experience with your dealership.

We arrived 30 minutes before closing as our dash warning light had just come on and our car was over heating. Jason, the service advisor, and I believe his name was Baylon the mechanic, immediately looked at the car and determined the serpentine belt had broke. They squeezed us in and and completed the work before closing. They were professional, courteous, and fixed the issue.

Deruchette was great to work with! She was very knowledgeable and friendly. Took the time to get to know us and made the process very smooth.

Very easy and pleasant the people that we worked with

I had a great experience buying my truck from Murdock Chevrolet! Nate was my salesman, and he made the whole process a great experience. He was helpful, professional, and made getting into my new truck a smooth process. I really appreciate his help and the time he took to get everything taken care of. I’m excited to put my truck to work and enjoy it for years to come. I would definitely recommend Nate and Murdock Chevrolet to anyone looking to buy a vehicle. Thanks again, Nate, for the great service!

Shopped locally for a specific used truck to no avail. Found one here and called them up on it. Dennis was on point and answered any and all questions. I told him we were definitely interested but wouldn't be able to drive down until the upcoming weekend to test drive and purchase it if it checked out. He said no worries that he would hold the truck and keep the keys in his desk until we could make it down there. We had already had a truck sold out from under us at a local dealership in Nampa, so we were a little gunshy about it. We checked in the day before we headed down and we're sent a video of the truck and to told call him on his personal cell when we got close so he could make sure he was there (it was his day off mind you). So, Saturday morning comes around and we make the 4-1/2 hr drive to Murdock Chevrolet. Once there, the customer service from the entire staff was amazing and specially from Dennis. The finance team was beyond helpful and made sure that there were no unanswered questions. Personally one of the best experiences we have ever had from a dealership hands down! Next vehicle purchase will be from them and hopefully from Dennis if he's still there when the time comes.

Deruchette was awesome very helpful.

I had the vacuum pump on my brakes go out. Yup, definitely an oh sh** moment. I took it into Murdock and worked with Ty. He said that they were going to look at it and give me a quote. Then he asked me about my extended warranty and went to great lengths looking through my love box to find it. A couple of attempts to get through to them in order to safe me some pretty hefty money. Well the repair took longer that it was anticipated, but Ty moved heaven and heck to get it fi wished by our second deadline. Amazing job folks. And they even washed my car and detailed the interior before they gave it back to me.

Devin and Nick were awesome!

Daria is a homie, she didn't pressure extra crap, she advised on what the manufacturer recommended, then she helped me save some cash where she could. She organized a car to take me home and pick me up, at no cost. She had my truck cleaned even though I said it wasn't needed, at no cost. She is a real one!

Great sales people and nice environment.

Worst dealership in the state. Bought a used car from the dealership in Logan Utah and the car broke down within a week. Found out they knew it was in bad shape when they sold it to us. Wouldn't even make aa deal on a different car. A total rip off dealer. Would give they less than one star.